Healthcare Kiosks
Overview
Patient Education Kiosks
Patient Self-Service Kiosks
Directory/Wayfinding Kiosks
Survey Kiosks

The Healthcare industry is under continual pressure to reduce costs while improving the quality of care provided. Self-service kiosks encourage customers to be more participative in their own care, improving customer satisfaction, enhancing clinical outcomes and reducing healthcare delivery costs.  A range of scalable, proven, integrated self-service applications are available.

Health Care Kiosks

Healthcare Survey and Customer Feedback Kiosks

Increase feedback received from patients, family members, providers and staff using Survey and Customer Feedback Kiosks from DynaTouch.

Realize Higher Returns from Customer Feedback Initiatives

Enterprises are increasingly realizing the importance of receiving feedback from patients, visitors, providers and staff.  During difficult economic times, obtaining timely feedback on services delivered provides organizations with invaluable information on satisfaction levels, and can assist with retaining customers and employees.  But lack of immediate access to a computer to complete an online survey / customer feedback form, or asking customers and/or staff to complete a paper-based document drives down the response rate, and keeps organizations from realizing the full potential of their survey and customer feedback initiatives.

Healthcare Survey and Customer Feedback Kiosk Solutions

DynaTouch has assisted organizations around the world increase feedback received from patients, visitors, providers and staff by deploying easy-to-use touch-screen kiosks placed at the point of service.  The kiosks eliminate paper-based surveys and the requirement for customers, patients, employees and visitors to find a computer and login to the internet to complete surveys or provide customer feedback.

DynaTouch offers a range of survey and customer feedback kiosk solutions.  Each is an integrated kiosk solution with a customized interface that includes professionally branded mainmenu(s), templates and style sheets, attract loop graphic displays, plus access to one of the survey solutions below.  Each can be deployed as a 'stand alone' survey or customer feedback kiosk, or integrated with other kiosk solutions.
  1. TIPS Touch-Response Survey Kiosk
    An interactive, touch-response software solution that administers one or more customer feedback surveys. It allows customized survey questions to be created and managed centrally via a web-based editor. Survey questions are presented on the kiosk display monitor with response data immediately available in easy to read web-based reports for management review via the DynaTouch Customer Service Center website.

  2. DoD Interactive Customer Evaluation Kiosk
    Allows military customers to rate products and services provided by DoD offices and facilities worldwide. The comment card ratings are carefully studied and used to improve the products and services available to all service members and civilian employees.

  3. Survey and Customer Feedback Portal Kiosk
    Allows companies to extend the reach of existing web-based survey and customer feedback tools. Using DynaTouch's integrated kiosk solution platform, the kiosk integrates seamlessly with an organization's existing survey and customer feedback tools without modification.

  4. Custom Survey and Customer Feedback Kiosk
    DynaTouch can develop a custom survey and customer feedback kiosk solution to meet an organization's unique requirements. Our software development staff has years of experience developing applications targeted for delivery via a kiosk.

Survey and Customer Feedback Kiosks — Options and Benefits

  • Choose from a variety of secure, rugged yet attractive kiosk models - including freestanding, table top and built-in options - professionally branded for your enterprise
  • Intuitive touchscreen interface with a focus on self-service patient education functions
  • Safe and secure unattended operation, with advanced security features to prevent access to the operating system, network or unauthorized Internet sites
  • Peripheral device options - laser and thermal printers, mag stripe and smart card readers, badge readers, bar code scanners, proximity sensors, privacy screens, fingerprint readers, telephones, webcams and others
  • Supports 24 x 7 remote monitoring for trouble-free operation and maximum uptime
  • Monitor kiosk usage and optimize self-service patient education functions with built-in usage logging and powerful, web-based reporting and analytical tools
  • Scalable interface, easily accommodates updates and changes as needs evolve
  • Easy integration with industry leading patient-focused health education content modules

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