Naval Hospital Jacksonville placed 25 TIPS DoD ICE kiosks at strategic locations throughout their medical treatment facilities to increase the number of responses from customers. The systems have been in operation since 2006. They were a huge success when first installed, were upgraded in 2011, and still going strong today. The responses gathered have helped hospital management gain a larger share of customer opinions, and have been instrumental in affecting numerous policy changes and improving customer satisfaction and service levels.
Content is presented in a professionally branded format, with rich graphics that entice users to engage, and large button selections that make it fast and easy for them to do so. Multiple attract loop graphics are rotated on the monitor to attract passersby. With one touch, the specific comment card for the specific service is presented, with an easy-to-use side bar that displays other comment card options in handy reach, along with other customized content specified by the location.
The slim, upright kiosk enclosure includes a touchscreen monitor with a privacy filter, an optional rugged keyboard for entering comments (TIPS software can also be configured to present a virtual onscreen keyboard when user input is needed), and an integrated DoD-approved CAC reader for logging onto military portals (Relay Health, TRICARE Online, AKO, NKO, myPay, etc.).