Enter your info to download our white paper. Read how BillPay Kiosk made paying bills in person “simple, secure and safe,” through the pandemic and beyond.
Like many municipal utilities, the City of Concord in North Carolina was increasingly pressured to seek new ways of supporting its customers during the COVID-19 pandemic. The city had originally planned to adopt new technology at a slower pace; however, due to the circumstances in 2020, Concord needed to innovate as quickly as possible to address these new challenges.
The City of Concord serves a population of approximately 110,000 and issues over 55,000 bills a month. Despite online banking being a barrier to some, they needed to provide customers with a way to pay bills without face-to-face engagement with customer service personnel.