My HealtheVet Solutions

DynaTouch can help VA MHV Coordinators substantially increase usage of My HealtheVet, while controlling costs. Using a carefully integrated system of self-service hardware, government-approved kiosk management software and Veteran-friendly content, DynaTouch offers a variety of solutions for providing Vets with point-of-service access to the VA’s patient portal – increasing awareness, enrollment, and continued active use.

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TIPS MHV Express™

An interactive solution for boosting awareness and use of My HealtheVet. TIPS MHV Express is a fully-integrated system with a customized interface that makes it fast and easy for Vets to take advantage of the many patient services offered by My HealtheVet. It can also help new members get started with registration, upgrading or opting in – even for Vets with little to no Internet experience!

TIPS MHV Express will help you:

  • Increase enrollment in My HealtheVet
  • Increase “opt ins” for secure messaging
  • Increase awareness of new My HealtheVet features and services
  • Increase Veterans access to appointments, medical history, prescription refills and healthy living information
  • Support VA’s national goals for MHV usage and opting in
  • Improve Veterans satisfaction and patient experience with it’s ease of use

– Already proven successful in a large number of VA facilities nationwide.
– Fully compliant with HIPAA, ADA, Section 508 and JCAHO requirements.
– SDVOSB and SBE/WBE procurement supports the VA’s SB contracting goals

MyHealtheVet screensaver displaying the features of MHV

TIPS MHV Express includes a guided presentation with easy steps for 1) registering, 2) upgrading/authenticating their account, and 3) opting in to secure messaging, along with easy-to-read instructional/educational displays. It encourages Vets to enroll or to access their account to see what’s new. The interactive solution is designed for use on a multi-user workstation, kiosk, tablet or other mobile device.

Content is presented in a professionally branded format, with rich graphics that entice users to engage, and large button selections that make it fast and easy for them to do so. It includes pre-designed attract loop graphic displays, mainmenu/home display, sub-menu displays, plus easy-to-read displays with useful instructions, comparisons, pointers, and helpful tips. Registered users can bypass the introductions and instructional pages and proceed directly to the My HealtheVet login page or to other information about healthcare, the local VA or surrounding community.

TIPS™ Kiosk Management Software

All TIPS kiosks are powered by TIPS Kiosk Management Software, our proprietary secure browser / lock-down software which:

  • Manages user sessions and day-to-day interaction
  • Restricts access to unauthorized sites
  • Logs system ‘heartbeat’
  • Tracks and reports usage statistics
  • Allows for remote updates on any day at any time
  • And much, much more!
TIPS Kiosk Software Logo

TIPS software has already been approved to operate on some of the most secure healthcare and government networks that exist, including the Military Health System and Defense Health Agency, VA, SSA, FBI and others.

TIPS kiosks also come with a subscription to TIPS Cloud™, our password-protected cloud-based Customer Service Center, where authorized administrators can view system status, view and print system usage data, sign up to receive automatic email reports, upload new screen savers, manage authorized URLs, and submit content change requests.

What People Say

“I really like these systems. Easy to use touch screens. I can pull reports showing me which ones are being used the most by location, and the time of day they are being used the most, and they have a heartbeat connected to DynaTouch in San Antonio. When one of them goes down, I get an instant message notifying me. I then call the location and it is usually just a reboot that fixes them. I then get an alert telling me they are up and running. If you need any information on these, I am more than happy to send it to you. They are awesome.”

“…very responsive, friendly, attentive and proactive. Worked to meet the needs of the My HealtheVet program and tailored the My HealtheVet interface to meet the specific objectives of our VISN and its Medical Centers. Utilization reports allow us to identify kiosk locations that serve the greatest patient volume. Uptime reports practically eliminate our reliance on non-MHV staff to notify us when MHV Express systems are offline. DynaTouch reporting software helps us to optimize Veteran access to My HealtheVet’s online tools and services. The first year using DynaTouch’s solution (FY13), our VISN lead the nation in the percentage of patients opting in to Secure Messaging-our key performance measure.”

All DynaTouch solution packages are designed to include the hardware, software, services and support needed for a fully-integrated, ready-to-run, turnkey system. Or, if you already have hardware or a preferred hardware vendor, just let us know!

  • Kiosks, tablets, workstations
  • Floor standing, sit-down, wall-mount, countertop models
  • Multitude of peripheral device options
  • Comprehensive deployment and support services
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