Queue / Customer Flow Management
OneSource Solutions™
- Shorter wait times
- Faster response to customers
- Enhanced level of service
- Built-in management reports
- Easy to measure performance
- Remotely monitored and updated
- Minimal maintenance
- Increased revenue
DynaTouch’s queue management solutions provide a simple, secure, self-service system designed to eliminate the paper sign in sheet. We can supply you with a secure, robust touchscreen check-in kiosk that is compatible with your existing queue management application and powered by our TIPS Kiosk Management Software. Or, if you don’t already have an existing queue management application, DynaTouch can supply you with a complete solution that includes hardware, kiosk management software AND our QueueKiosk™ software. Our professional design team will create a customized look, promoting your corporate brand, allowing you to carry your organizations message to your customers.
QueueKiosk Features:
- Professional branding
- Customizable greeting and thanks message
- Quick and easy-to-use GUI
- Option to let customers sign in on the web from anywhere, BEFORE they arrive!
- Configurable service list
- Web-based dashboard gives convenient status from any computer
- Notification of new customers to the queue
- Notification of customers who exceed the configured wait threshold
- Built-in reporting allows analysis of wait time trends
- Cloud-based solution, no software to install
- Management reports with breakdowns of users, service requested, hourly/daily statistics
- Dashboard and reports viewable from any browser
- Responsive design compatible with any screen resolution to meet any environment
QueueKiosk™ software is completely configurable, allowing it to be used in a variety of environments for customer check-in, visitor check-in and/or patient check-in.
TIPS™ Kiosk Management Software
All TIPS kiosks are powered by TIPS Kiosk Management Software™, our proprietary secure browser / lock-down software which:
- Manages user sessions and day-to-day interaction
- Restricts access to unauthorized sites
- Logs system ‘heartbeat’
- Tracks and reports usage statistics
- Allows for remote updates on any day at any time
- And much, much more!
TIPS software has already been approved to operate on some of the most secure healthcare and government networks that exist, including the Military Health System and Defense Health Agency, VA, SSA, FBI and others.
TIPS kiosks also come with a subscription to TIPS Cloud™, our password-protected cloud-based Customer Service Center, where authorized administrators can submit problem notices, view system status, view and print system usage data, receive automatic email reports, upload new screen savers, manage authorized URLs, and submit content change requests.
Recommended Hardware for Queue Check-In Kiosks
Floor Standing Kiosks
When space permits, and ruggedness is important, you can choose from the following floor standing kiosk models. These models offer sleek looks, and include professionally designed graphics to attract your customers. Add further visual impact and select from our full range of custom overhead and panel signage options.
Floor Standing:
Slim Model B
OL – MEL
Floor Standing:
Slim Model D
IE – SL
Countertop Kiosks
When floor space is limited, countertop kiosks are a better solution.
Countertop:
Model A
IE – SL – D
Status Boards / Wall-Mounted Digital Displays
Queue management solutions typically include a “Status Board”, which is a digital display listing customers in the queue that are ready for service with their registrar assignment. The monitor also accommodates an area to display a digital message/news to the customers.
Featured Project:
Joint Base Elmendorf Richardson
Complete Solution:
Kiosk Hardware
Kiosk Software
Queue Software
Status Board
Onsite Installation
Onsite Training
Ongoing Support
Remote Monitoring
Full Regulatory Compliance
Our TIPS kiosk solutions have full regulatory compliance. Specifically they:
- Meet all Health Insurance Portability and Accountability Act (HIPAA) regulations
- Meet all Americans with Disabilities Act (ADA) and Section 508 regulations
- Are compliant with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
Phone:
210.828.8343
Email:
sales@dynatouch.com
Hours:
Mon-Fri, 7:00am-7:00pm Central
Address:
9901 Broadway, San Antonio, TX 78217
