Utilities today need a better way to handle bill payments. With 25% of the population unbanked or underbanked, there are 65 million Americans who need a secure, simple way to pay their bills by cash.
Normally, bill payments involve customer service personnel interacting directly with consumers, but this comes with issues, including liability concerns around cash handling and readability questions when dealing with credit and debit payments. Furthermore, having customer service representatives perform these simple, repetitive transactions is not a cost-effective use of employee time.
Self-service kiosks represent a secure, easy and more efficient way to accept payments, providing the answer to these challenges. Utilities can set the kiosks up anywhere and make them available 24/7, removing the need for drop boxes and drive through windows. Bill payment kiosks represent a more efficient way to accept payment from all consumers, including underbanked individuals.
DynaTouch is proud to now offer BillPay Kiosk™, designed and developed with a background of over 30 years of experience in the kiosk space. As part of the Harris Utility Group, DynaTouch is uniquely positioned to deliver BillPay Kiosk as part of any comprehensive Harris solution.