Utility Bill Payment Kiosks

a better way to handle bill payments

Fast, reliable revenue collection from consumers
Improved staff productivity and/ or reduced overhead
Increased customer satisfaction

Consistent, detailed data collection and reporting
Advanced security features for PCI compliant transactions
Decreased liability and shrinkage

Utilities today need a better way to handle bill payments. With 25% of the population unbanked or underbanked, there are 65 million Americans who need a secure, simple way to pay their bills by cash.

Normally, bill payments involve customer service personnel interacting directly with consumers, but this comes with issues, including liability concerns around cash handling and readability questions when dealing with credit and debit payments. Furthermore, having customer service representatives perform these simple, repetitive transactions is not a cost-effective use of employee time.

Self-service kiosks represent a secure, easy and more efficient way to accept payments, providing the answer to these challenges. Utilities can set the kiosks up anywhere and make them available 24/7, removing the need for drop boxes and drive through windows. Bill payment kiosks represent a more efficient way to accept payment from all consumers, including underbanked individuals.

DynaTouch is proud to now offer BillPay Kiosk™, designed and developed with a background of over 30 years of experience in the kiosk space. As part of the Harris Utility Group, DynaTouch is uniquely positioned to deliver BillPay Kiosk as part of any comprehensive Harris solution.

BillPay Kiosk Features:

When looking to add self-service elements to the bill payment process, utilities should make sure the solutions installed are up to their end users’ standards and expectations.

The following are the key features of a BillPay Kiosk from DynaTouch:

Multiple Hardware Options for Different Settings
(indoor, drive-through, outdoor)
Support for Payment Cards (debit and credit), Cash and Checks
Direct Integration with Customer Information Systems (CIS)
Secure and PCI Compliant

Quicker service for simple bill payment transactions, with flexible payment options
Increased office hours—kiosks can be made available when no staff members are on duty

Peace of mind when transactions post immediately to the CIS—for example, making a last-minute bill payment
True self-service performance with intuitive interfaces and support for multiple languages

TIPS™ Kiosk Management Software

All TIPS kiosks are powered by TIPS Kiosk Management Software™, our proprietary secure browser / lock-down software which:

Manages user sessions and day-to-day interaction
Restricts access to unauthorized sites
Logs system ‘heartbeat’
Tracks and reports usage statistics
Allows for remote updates on any day at any time
And much, much more!

TIPS software has already been approved to operate on some of the most secure healthcare and government networks that exist, including the Military Health System and Defense Health Agency, VA, SSA, FBI and others.

TIPS kiosks also come with a subscription to TIPS Cloud™, our password-protected cloud-based Customer Service Center, where authorized administrators can submit problem notices, view system status, view and print system usage data, receive automatic email reports, upload new screen savers, manage authorized URLs, and submit content change requests.

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